Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

Physical Demands: 

• Walking and Standing: Frequently (for entire shift).
  Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100% 

  • Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

  • Ability to lift up to 15 lbs. regularly. 

  • Must be able to lift 40 lbs. to the waist, chest, and above the head. 

  • Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift). 

  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure guest satisfaction, operational efficiency, and profitability. This role leads the Front Desk, Housekeeping, and Engineering departments, ensuring a clean, safe, and high-quality guest experience while managing expenses and supporting front-of-house operations as needed.

Key Responsibilities

• Recruit, train, and supervise team members; foster a positive, high-performance culture.

• Assist with budgeting and control departmental expenses, including payroll.

• Ensure compliance with company policies, procedures, and brand standards.

• Oversee guest services, room inventory, and special requests, including group coordination.

• Maintain cleanliness, organization, and operational readiness across departments.

• Manage inventory, supplies, and equipment maintenance.

• Prepare schedules to meet business demands and ensure adequate staffing.

• Monitor performance through audits, reports, and team accountability.

• Support communication across departments to ensure seamless operations.

• Participate in safety programs, incident reporting, and serve as Manager on Duty as needed.

• Engage in BEAR Activities company-sponsored community initiatives.

• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in Hospitality or related field preferred (or equivalent experience).

• 2+ years hotel experience and 2+ years in a management role (hospitality preferred).

• Strong leadership, organizational, and communication skills.

• Proficiency in Microsoft Office; PMS experience preferred.

• Bilingual (English/Spanish) a plus.

• Valid driver’s license (if applicable).

Physical Requirements

• Standing/walking for extended periods (up to full shift).

• Occasional bending, reaching, and lifting up to 40 lbs.

Note

Responsibilities may be modified at any time based on business needs.